Our list of Happy Customers is our asset and AFTER SALES SUPPORT is one of the major keys which has been appreciated by the customer and promoted within the organization by the management. By, after sales support, TEIPL is not only committed to attend the service calls or troubleshoot the faulty equipment but it believes in EXECUTION of the project successfully with any kind of support viz. Installation, Commissioning, Arranging spares /accessories, Annual Maintenance Contract, Turn Key Solutions etc.
Our Customer Support Division is equipped with
- . Extensively trained & Experienced technical support staff.
- . Customer Support Offices in almost every major city of India as well as outside India.
- . Responsive customer service team.
- . Short repair time.
- . Solutions to Real Time Problems.
- . Availability of Spares in the shape of Components/ Subassemblies
- . Specification Sheets and Users Manuals.
- . Availability of Back Up System.
- . Team of Field Engineers.
- . Support in Cities as well as remote sites in any part of the world.
- . Support - on - phone.
With changing customer needs, TEIPL has always geared itself to adapt to the customer requirements not only in terms of sale but also its services. To maximise Network uptime to be maximum (100%), TEIPL offers different types of Maintenance contracts as per customer desire while keeping the maintenance cost low. When the business is totally dependent on Network and any operator cannot afford any downtime in its network, these contract services have become essential and critical for smooth functioning of Network. We strongly believe that Quality output from any Power system depends on machine's continued performance and to achieve that machine maintenance is a key factor. Now a days almost every network is equipped with Microprocessor based control having customized and specific software and thus its maintenance requires special skills to take care of all operational problems without specific training, where necessary. Manufacturers are the best people to support in maintaining these Power Plants as total technology is available with them. In order to help our customers in getting the best throughput from the machine, we have introduced the concept of Annual Maintenance Contracts for DC Power Plants and our other products as well.
- 1. Preventive Maintenance Contract (PMC)
- 2. Remedial Maintenance Contract (RMC) for Breakdowns.
- . Helps you in minimizing the maintenance & operation cost with minimum/ no downtime through planned and proper periodic maintenance in PMC.
- . Responsibility for complete spares covered in the contract and kept in stock.
- . No service charges for any visit - PM or Breakdown.
- . Service calls attention by skilled and trained technicians who will troubleshoot, maintain and also suggest timely remedial measures.